Shipping policy
Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
If you require an urgent delivery please email us and we will try and make this happen. hello@homeofmood.co.nz
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Delivery time between 3-15 business days. (Note: Crosley, Magnito, Singing Machine & Vinyl Art products are currently shipping from Australia and taking up to 15 business days due to the high volume)
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Mood is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim first. Please follow up with us after, if you need additional help.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently only ship to NZ & Australia.
Customs, Duties and Taxes
Mood is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns Policy
Our Returns Policy provides detailed information about options and procedures for returning your order.