Shipping policy

Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

If you require an urgent delivery please email us and we will try and make this happen. hello@homeofmood.co.nz

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Delivery time between 3-15 business days. (Note: Crosley, Magnito, Singing Machine & Vinyl Art products are currently shipping from Australia and taking up to 15 business days due to the high volume)

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Mood is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim first.  Please follow up with us after, if you need additional help.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently only ship to NZ & Australia.

Customs, Duties and Taxes

Mood is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order.